991jili Privacy Policy – How We Handle Your Personal Data

When you register and use 991jili, we collect certain personal information that is necessary to operate your account and deliver our services to you as a Filipino player. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos (PHP). Technical data — including your IP address, device type, browser, and session activity — is gathered automatically when you access the platform. All information collected is limited to what is genuinely needed to provide a safe, compliant, and enjoyable gaming experience.

The personal data we hold is used exclusively to manage your 991jili account, verify your identity, process payments, and provide customer support when you need it. We use your contact details to send you important account notifications, security alerts, and — where you have opted in — promotional updates about new games, bonuses, and platform features. Transaction data helps us detect and prevent fraud, money laundering, and other activities that could harm the integrity of the platform or other Filipino players. Technical and behavioural data allows us to improve platform performance, fix issues, and personalise your experience on both desktop and mobile. We do not use your data for any purpose beyond what is described in this Privacy Policy without first obtaining your explicit consent.

991jili does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers — such as payment processors, identity verification partners, and cloud infrastructure providers — who assist us in delivering the platform, and who are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required by Philippine law, a court order, or a regulatory authority to disclose personal information; in such cases, we will comply with our legal obligations while taking reasonable steps to protect your interests. Any third-party partners we work with are carefully vetted and must meet data protection standards consistent with applicable Philippine regulations. We will always inform you of any material changes to how your data is shared, to the extent permitted by law.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the 991jili platform is encrypted using industry-standard protocols, and sensitive account information is stored in secured, access-controlled environments. Our internal teams operate on a strict need-to-know basis, meaning only authorised personnel can access personal data relevant to their specific role. We conduct regular security reviews and keep our systems updated to address emerging threats and vulnerabilities. While no online platform can guarantee absolute security, we are committed to maintaining the highest practical level of data protection for every Filipino player on our platform.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be kept for a minimum period as required by applicable anti-money laundering and gaming regulations. Once the retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it in accordance with our internal data management procedures. If you close your account, you may request confirmation of how long your data will be retained and the basis for that retention by contacting our support team. We do not keep personal data for longer than is necessary for the purposes for which it was collected.

As a Filipino player on 991jili, you have the right to access the personal data we hold about you, request corrections to anyinaccurate information, and ask us to delete your data where there is no longer a lawful reason to retain it. You may also withdraw your consent to receive marketing communications at any time by updating your account preferences or contacting our support team directly. If you believe your data has been handled incorrectly, you have the right to raise a complaint with the relevant data protection authority in the Philippines. To exercise any of these rights, please reach out to us at [email protected] with your registered account details and a clear description of your request. We aim to respond to all data-related enquiries within a reasonable timeframe and in accordance with applicable law.